Full Episode Transcript
- [Narrator] We believe and have always believed in this country that man was created in the image of God, that he was given talents and responsibility and was instructed to use them to make this world a better place in which to live. And you see, this is the really great thing of America.
- It’s time to discover what binds us together. And finding it has the power to transform our world. That’s what I believe. How about you? Well, hello everyone. I’m Doug DeVos. And welcome to “Believe!” Today we have a great opportunity, a live opportunity, with my friend, Dr. Bill Pink. Bill is the current president of Grand Rapids Community College, and is transitioning to a new role here pretty soon as the president of Ferris State University, also a great university here in the Michigan area. And so we are just excited to have this chance to talk with him. We were talkin’ a little bit about his basketball history. He’s in the Hall of Fame and different places. So he’s got a great, amazing history, but he’s a fabulous friend. And the topic we wanna go through today is talkin’ about college. Is college right for everyone? What is his view? What does he believe about the work he’s been doing? And he’s worked in many universities around the country. He’s had an incredible career. And we can talk about that a little bit. But the question is for us, you know, is it right for everyone? How do we think about, or what do we believe about this journey that, I hate to say, children make as they transition to adulthood? And what do they need to do to go forward? Because there’s a lot going on in this space right now. There’s a lot of controversy. There’s a lot of discussion. There’s lot of focus. And there’s been, in recent years, a bit of a downturn. So some people are choosing not to seek higher education. But there’s a lot for us to go through. So Bill, thank you. I should say, Dr. Pink, thank you for coming here, my friend.
- You say Bill. And Bill is fine, Doug. You’re Doug. You’re a friend. Please call me Bill.
- All righty. Absolutely. Well, we’re just so grateful that you’re takin’ the time to join us here. And just tell us a little bit about you. Let’s start with you first. And how did you find your way? You know, you talked basketball a little bit, but how’d you find your way to this position that you currently have in Grand Rapids right now?
- Yeah, so first of all, I’m honored to be a part of this, Doug. I’m honored to be on this live version. That is so cool for me. And so thank you for that. Also, so with me, you wanna start off with the boring part of our time together. So let’s talk about me. So for me, this has been, the way I describe it is that it’s been a journey that has had God’s footprints all over it and His fingerprints, both foot and finger, because of how we believe that He has led us. And I say way “we” because my wife is such a big part of this whole story for the last 20 plus years. And so my journey was through higher education and started out very much on the sports side, basketball. I mean, my goal in life was to be a college basketball coach. And played college basketball. And I wanted to be a college basket all coach one day. And I thought maybe one day I could aspire to do that. Found myself the first day out of graduating from Oklahoma Christian University, found myself a head basketball coach at the junior college that I had played at a couple years before. So here I was, first year out, living in the dream that I thought would take years to get to. So head college basketball coach. I would never trade those days for anything. But the thing I quickly learned is that there are levels of difficulty when you are only a couple years older than your players.
- Yeah.
- ‘Cause, you know, just graduating from college myself, now here I am coaching college guys. And so that was an interesting thing. I then went back to Oklahoma Christian after head coaching three years. Went back to Oklahoma Christian, back to Oklahoma, and started workin’ on a master’s degree while I was assistant coach at my alma mater. And I was teaching elementary school at the same time. All those. When you’re single, Doug, you remember, when you’re single, you could do all those stuff.
- Do all of it. Absolutely.
- Didn’t matter. You could stay up doin’ all that till 11 o’clock and get up at 7:00 the next morning and do it all over again. And so I spent the next three years doing that, assistant coach at Oklahoma Christian. And I will tell you real quick what that day was like for me, again, single, livin’ in Oklahoma City. Get up in the morning, go to school, teach school, teach an elementary P.E. class. And you can’t get better than elementary P.E. When the kids hug you, it’s sincere.
- That’s right.
- You sometimes wonder, right?
- Yep, yep, yep, yep.
- When a third grader hugs your leg and says, “Thank you, Mr. Pink,” you know that there’s sincerity there.
- Yeah, that’s great.
- So it would start out teaching school, leave school, immediately go straight to basketball practice. So leave the elementary. And also taught middle school for a while. Go to go to Oklahoma Christian, do practice, have practice, and get through that with our players. I would leave practice. And at this time, Oklahoma Christian had just stood up a brand-new fitness center on campus. It was like, “Wow, here’s an idea. “What if a college had a fitness center on campus?” So the fitness center was right outside the gym. I would leave practice, go into that fitness center. And I was the nighttime manager of the fitness center till 10 o’clock, which, shut it down at 10 o’clock. And then, you know how it was back in your mid, late 20s, you leave work and probably go to Taco Bell and get somethin’ to eat before you go home. And I can’t do that anymore. And then get up and do same thing over again while I was working on a master’s. Finished the master’s, had a phone call from a friend of mine in Portland, Oregon, who was at a college that was a Christian college that just opened up and had just reopened as a Christian college. And he said, “Bill, I want you to come to Portland, Oregon. “I want you to start the basketball program for me.” And so again, when you’re single, you can say yes to things and be gone tomorrow if you needed to. So said yes to that, moved to Portland, started up a basketball program. The college was Cascade College, right in the middle of Portland. Started the basketball program. Was directing athletics for ‘em a bit. And had this realization that if I didn’t quit coaching basketball, I would never get married. I would never find a wife. Because for me, and I know a lot of people have figured it out, but Doug, I couldn’t figure it out. I could not figure out how to not be married to one or the other. ‘Cause at that point in life, I was married to basketball. I mean, it was 12 months a year. It was practice. It was games. It was recruiting. It was scouting. Basketball camps in the summer. I was married to basketball. And there’s no way I was gonna fit another person into that life and be able to do it justice. So that’s where I got this bug for administration. And so left Portland, went back to Oklahoma, and became a faculty member at Oklahoma Christian at that point, and started in workin’ on the doctorate degree. And at that point met my wife. And it’s so funny, last several days people asked me how did we meet. I was teaching the singles class at church.
- Oh really?
- And that’s where I met my wife.
- That’s where you go to meet your wife, right?
- Why did people talk about meeting a wife in a bar? I mean, I met my wife at church.
- There you go.
- I was teachin’ the class, and there she was. So anyway. That’s how God works. So we got married. I did a short stand at the University of Oklahoma, after I finished the doctorate, in women’s basketball. It was cool to get back into athletics at the Division I level at a Big 12 school. That was so fun. But then did that for a couple years and then realized I really wanted to be back on the academic side of things. So transitioned back to university there. Was associate dean and then became a vice president at a institution down there, Oklahoma State University, Oklahoma City campus. And that’s when I heard about. I had some friends. I was three years into the job. Had some friends sending me these position announcements about a provost position at a Grand Rapids Community College in Grand Rapids, Michigan. Well, they were sending this to me because my wife grew up in Michigan. And people knew that at some point I wanted to get her back to Michigan. Because her parents were gettin’ up in age. My parents had both passed away. And so the goal was to try to get her close to close to home. So when we saw Grand Rapids and saw that position, applied for it, was a finalist for it. The president at that point was Steve Ender. And Steve, after the interview. Thought I’d knocked it out. I thought I did well. Steve said, “I don’t want you for the job.” He said, “I wanna create a position for you.”
- Oh, okay.
- “I wanna create this position “of vice president and dean of workforce development,” he said, “because we need to have a better handle “and an elevated voice in our community. “We’ve had this strong presence. “We need to elevate it.” So we said yes to that, and we moved here. Steve Ender, bless his heart. I won’t call him a liar. But he said at that point that he probably still had about three or four years left in him as president. “Then, Bill, who knows what could happen?” And about eight months later, he announced his retirement. And that he was done-
- He set you up for this, didn’t he?
- I guess so. I guess so. It was a dirty plan. So there was no way I wasn’t gonna apply for the job. For one reason, I felt like I was ready, and it was something I’d aspired to. But then two, I wasn’t sure if someone new would still wanna have this vice president position of workforce development. So applied for it. Was blessed to get that position. And it’s just been a great, great ride ever since then. This has been a great place for us to be.
- That’s great. Well, thank you for sharing that story, because I think it’s so important. Sometimes it’s easy to think someone’s in a position and it just kinda happened, but until ya know their story and all that you went through and the decisions you made in your life to get here, you know, to learn what ya’ve learned, to have that experience to land in this sort of spot. One other question before we dive into education a little bit. And I always think this a bit too, because being in athletics, and especially coaching, even coaching. I did some Little League coaching and Rockit Football stuff. The leadership lessons you learn playing a sport and coaching a sport. How do you see them translating into your leadership position that ya have now?
- So I’ll tell you, Doug, the book I plan to write after all this is over-
- I’m gonna write this down. Okay, here you go.
- After all this is over.
- Bill’s book.
- Yeah. The book I plan to write is what I call heads-up leadership. And it’s what I learned from athletic that for me has translated over just to leadership. And what I mean by that. So when I was a basketball player in high school and in college, I would get so tired of my coach yelling at me when I dribble to keep my head up. He was right. But I’d get tired of it, ’cause I always wanted to look down at the ball, you know, make sure. All coaches would always say, “Keep your head up. “The ball’s gonna come back. “When you throw it, it’s always gonna come back to you. “So why you lookin’ down there?” Well, the reason why they would tell me that is because when I have my head down, I can still maintain, I can maintain a dribble, and I can maintain what’s happening. But if I had my head down, I do not see what’s ahead of me. I do not see that teammate comin’ open. I don’t see that person breaking. I don’t see that defense shifting. With my head down, I can’t see that. But when my head is up, I can be more creative at what we’re gonna do. Because I’m not just maintaining, I’m looking to progress the ball. And I’m looking to create, I’m looking to innovate. So I call it heads-up leadership. In that, I like to ask organizations and ask people how many opportunities, how long in the day, how much of your day? You can look at your calendar to determine it. How many of these are heads-up activities versus heads-down? A heads-down activity is what we have to do to maintain the organization. It’s the stuff I have to do to sit down and budget, and sit down and some of the things, the daily grind. It’s the daily grind. How much that day is spent with my head down? Not saying that’s a bad thing.
- Right, right.
- But if you see that you are so heavy as a leader with your head down, then that’s telling you why you may not be advancing the organization as well. Because all you’re doing is maintaining it. If your head is up. The conversations, the meetings, and the things I have on here that are heads-up. It’s when, yesterday, when I met with folks from the John Ball Zoo to talk about partnership. What does that look like? How does the college work with you on that? It’s when we are having those kind of conversations. It’s a board meeting at Talent 2025. It’s a board meeting with West Michigan Works! It’s a conversation with Doug DeVos. Because what it does for me is that it helps me advance my college. And so those are heads-up opportunities. So my challenge to people is how much of that time do you spend with your head down, just maintaining? But how much of it do you spend your head up, creating and innovating? And so that for me has been my biggest lesson, aside from just how you coach a team. If your leadership team is your team, how do you get the most out of the talent that they have? How do you motivate them? How do you encourage them? How do you work closely with them so that they know how to get their job done? And how do I support that? And so those are the lessons for me. And the third thing I’ll say to that that can be a good and bad is how competitive it makes you. I have this, because of what I went through in high school and college and athletics, there’s just this competitive streak that’s there. And Doug, I try to channel it a bit. I mean, but it’s there. It’s just there. Because I want my-
- You wanna win.
- Organization. Yeah. I want us to be the best. I mean, I wanna work with folks. I wanna do all we can to collaborate. ‘Cause I don’t think we can get it done well without collaboration. But at the end of the day, when it comes to GRCC, I want GRCC to always be in conversations when it comes to this community. I always want people to say, “What does GRCC think about that?” I always wanna be in those conversations. And so I think that’s probably the competitive side of me, and I just have to make sure I control it every so often.
- Well, well said. And you know, I’m sure you think about that. And for me, I can remember so many times when I was heads-down. And I’ve had advice from bosses and others to say, “You gotta talk to somebody else here. “I know you’re doing your own thing. “You’re in your own lane.” And there’s a time for that, as you say. But there’s also time to step out, take risks, do something new. That’s where the creativity comes from.
- Well, because when I look. We were in Chicago this weekend. So another story. My daughter and my best friend from college, my old roommate, my teammate, best man at my wedding. He and his daughter. His daughter is in her early twenties. Graduated, is doing good stuff. Back at Christmas, his daughter and my daughter. Lydia, she’s 19. They convinced us through a PowerPoint presentation. This was at Christmas. Through a PowerPoint presentation, Doug.
- A Christmas presentation.
- And I mean, it was totally out of the blue. “Hey, Dad, we sit down, we got something to show you.” So the whole presentation was givin’ us the reasons why they are great daughters and why we should take them to an Elite Eight basketball game during March Madness. Because we all get into March Madness.
- Oh sure.
- So it’s December. We have no idea who’s gonna be in the game. But they knew it was in Chicago. So McKayla said to her dad, “We could fly up. “We all drive from Grand Rapids to Chicago. “And whoever’s playing, we’ll get to see ‘em.” So if there’s nothing else this job has taught me, Doug, it has gave given me the ability to be able to listen to people and know what we need to do and to be able to say, “You know, I get it, “but here’s what we need to do,” to be able to graciously tell people no. I was so ready to do that. And Eddie says, “Yes.” And so he says, “Yeah.” I have no choice now. I gotta say yes, ’cause I’ll be the bad guy if I say no. So on Saturday, we drove around to Chicago. We saw the Kansas-Miami game at the United Center. And as you look at that, to your point of what you were saying, as you look at that game, and as you see. I mean, it always kinda takes me back a bit to the days that I played. And you see all of what’s goin’ on. You see that not only the coach, but truly the point guard being so important. The point guard is in that very space that you talked about. If he doesn’t take a risk, they will never be able to truly get ahead. And so his risk-taking are some of the passes that he makes. His risk-taking are when he decides, “You know, I think I can go around this guy.” And those kinda things, those are the decisions that the risk you take, when it pays off, you end up winnin’ the game. And so I think in our spaces, we have to do that as well.
- Heads-up.
- Heads-up leadership.
- Heads-up. Heads-up leadership, I like it.
- Whoever’s listening, and you take that idea, if I see that book that you put out that’s called “Heads Up,” I will say, “Good job. I’m glad I can help you.”
- Well, you know, as a Purdue guy, I’m gonna try to avoid talking about March Madness this year.
- I would too if I were you.
- Yeah, yeah. Just didn’t work out the way we thought. St. Peter’s seemed to have St. Peter on their side-
- I guess so.
- In some way or somethin’ there, unfortunately.
- I guess so. I mean, while I was so happy for St. Peter’s, love to see the underdog, I hated to see ‘em go out the way they did. I mean, Carolina didn’t even make a game of it. But yeah, you see stories like that, it’s refreshing. Even, man, when they beat your own team.
- Even when they beat your own team. But I’m still a boilermaker. I’m still cheerin’, and there’s always next year.
- Good. There’s always next year.
- There’s always next year. I’m a Lion’s fan too. So.
- Oh, Doug.
- It’s about determination.
- Resilience.
- Focus, resilience, determination. You just gotta keep believing.
- That’s awesome. That is awesome. As a Dallas Cowboy fan, okay.
- Okay, all right.
- We’re not in that great position right now either.
- We can always commiserate about that.
- Yes.
- Oh gosh. Well, thanks, Bill. I mean, just so important for us to get to know you. So let’s dive in a little bit, talk a little bit about school. You had a life, a career in education, teaching, even in sports, you’re teaching, you’re coaching, you’re leading. Talk about, is college right for everyone? We say that sometimes in our business, you’re asking people to have be an entrepreneur, have a business on their own, it’s available to everyone, but is it right for everyone? So talk about that a little bit. Help us understand your thoughts on that.
- So there’s two things I would start off with. Number one, the vision needs to get. And this is such what I call pink opinion here. But the vision is a way-
- That’s what we’re here for.
- The vision needs to get away from the idea of the pathway. The vision, in my mind, gets to what I call a highway. And here’s why I say that. You have to provide highways for our citizens. And so the reason I say highway is because, excuse me, when you see so many people these days, pathway says, “Here’s the way. “That’s it. Stay on the path.” And if you get off the path, you seem to be a failure. Oh, you got off the path. No. If you look at it from a highway perspective, there are on-ramps and off-ramps. And sometimes individuals have to get off the highway for whatever reason. And the highway, in this case, being education. So I’m on that highway. And sometimes I have to get off because life happens. And sometimes it’s a job. Sometimes it’s the family. Sometimes a combination of all the above. That I have to get off the highway. What’s gonna matter is how we encourage the person, “If you gotta get off the highway, “let’s make sure we help you “in terms of whatever that reason is.” And maybe it’s a great reason. It doesn’t mean it’s a bad thing. It’s part of the question you’re asking about, “Is college for everyone?” Because sometimes I gotta get off over here, because it’s a certificate I just finished, and I’ve got this job, and I’m doing X, Y, and it’s working well. But if I’m going to do something else with this, if I want to do something else with it, I’m gonna have to get back on that education highway. Okay, here’s the on-ramp. Let’s make sure the on-ramp is smooth, they see where at, and it gets ‘em back on the highway. And they’re gonna get off and on, more than likely. When I was in college, it was sole pathway focused. You know, “Are you gonna go to college, get your degree?” I mean, that’s all it was for us.
- Right, right.
- That is such a different narrative now. When you think about people who take gap years, when you think about people who finish a certificate or an associate, and they’re done for a little while, come back later. You think about the initiative we have right now in the state, the whole Michigan Reconnect. That’s for people who are 25 and older. And I mean, the definition really speaks to it. “I’m 25 or older. “I have some or no college, and I don’t have a degree.” They’ve been on the off-ramp. They’ve been over here doing life. And so what Reconnect is about is if you wanna get back on the highway, here’s an avenue to get back on there. It’s those kinda things I think we have to focus really hard on. Because the data still shows us that anywhere from 65 to, I’ve even seen up to 75% of the jobs that are available and going to be available in the very near future, by 2025, will require some type of postsecondary credential. Now, it didn’t say a bachelor’s degree, didn’t say a doctorate, didn’t even say associate degree. A credential. So the mistake I think we have made, if that be the case, the mistake I think has been made is we have this narrative that’s in either/or. I think we have to get outta either/or thinking on this. And we gotta get into both/and. Because, just because this young man or this young woman is in a skill trade, they come out, they’re here. Let’s just get very much local. So they’re at GRCC. They go to the M‑TEC. They don’t even come. They want the M‑TEC 18-week certificate in welding. Okay. That person, instead of telling them, “Well, you’re just gonna have that welding certificate. “There it is. You got it done. “Go, go.” And great jobs. And that’s very true. Great jobs. Instead of leaving them and dropping ‘em off there, what’s important to me that we are doing is that we are telling them, okay, several things. Number one, “Congratulations. “You finished a credential. “You got it at the college. “So this is level of work “that is going to get you a really good job. “But you finished it. “You are proving that you can get in a class, “you can learn, you can achieve, “and you can move on to whatever that next is.” So the key then becomes, “You did that. “If you choose.” I mean, ’cause you have an awesome job opportunity. Again, it’s a highway. You have an awesome job opportunity over here. Five of ‘em are lining up to hire you right now. You go to work. I can almost assure you, that’s just what our environment is right now, I can almost assure you that any of those five companies, if you so choose, will pay for you to come back to college. So at whatever point you’re ready, let’s come back in. Let’s work on that associate degree. Because that welding certificate you have, we actually have an associate applied sciences in welding. You can actually have an associate degree in your craft. And by the way, that institution that’s right there in our building at the ATC, Ferris State University, they actually can take you on, and you can get a bachelor’s of applied technology. Your emphasis is in welding. So it’s not a either/or for you. You can actually get that credential if you so choose. So I don’t think that the question is as much of a either/or, you know, “Is college right?” I would say from what I’m understanding of the data, I would say a postsecondary credential is probably needed these days. You know, entrepreneurship, we can talk about that. There are people who want to go down that road. I think that’s awesome.
- [Doug] Sure.
- The hard part about that, the data really plays against you on that, you know, as far as up and running. We gotta really wrap a lot of support around you to get you at a point where you’re thriving as a business. It’s not easy. You know that better than anybody.
- Business startups are hard, brutal.
- It is not easy.
- Brutal.
- So that’s awesome. But what can we get you along that path so that we are connecting you to the knowledge base and the people that can help you get there? And so I’m a believer that we have to get out of that either/or proposition for people to tell ‘em, “You can either do this over here, this skill. “You either can go there, or you can go to college.” You can be a part of both. Because the choice you now have is now you have option. If you choose to get that, which many people do, you got that certificate, you’ve been workin’ over here for 10 years, you’re welding, you’re machining. You are doing this job, and you’ve been knockin’ it outta the park. I just wanna make sure you know that if you so choose, you can truly still advance that education plan that you had. That to me is important.
- There you go. Well, there you go. And that’s a great illustration of heads-up thinking, because you’re thinking beyond the traditional box of this pathway. And I do tend to get frustrated sometimes where, okay, so you have to do this, and you have to go to college. You have to this, and you have to go to college. The value of work in this process of growing up and living has a tremendous value. And you seem to be finding a way to connecting that to the education space so that you’re going in parallel. And I love your highway highway illustration. So I’m gonna ask you a question or a couple topics raised and ask you to go from there. So one of the issues with traditional colleges is cost. And I’ll go back to Purdue again, where they’ve done a great job of just saying, “Tuition is tuition. “We’re not raising tuition.” They haven’t done it for years. So cost is an implication. But beyond that, it was the risk and the innovation to think that way to say, “We’re just not gonna escalate costs.” But you’re doing the same thing. You’re risking and innovating to say, “Hey, don’t just come here. “Okay, go to work. “It is a highway. “It’s okay. I’m not gonna try to trap you.” So how do you see applying that innovative thinking to higher ed? And do you see that happening throughout the industry, if you will. Because sometimes I wonder if people see it.
- What I found out, Doug. And I will tell you that. Here’s how I found this out. Let me give you what I found out, then I’ll tell you how. What I found out. I’ve been preaching the sermon so much about the value of community colleges when it comes to this very thing. Nationally, the value of community colleges. And I’ve been for years saying, “This is the work community colleges do. “Workforce development, we do this work. “We do this work. “And we partner with, we do all these things.” Had a moment of realization. And it was about three years ago. And your brother may remember this. And I even told him about this later on. So your brother, Dick DeVos, was talking to me one night. He said. And this was when Secretary DeVos was still in place. And he said, “Bill.” I remember it was at a dinner. Saw him, “Hey, how’s it going?” and everything. He said, “Hey, by the way, just want you to know, “Betsy is concerned about community colleges. “Because what she’s hearing is that,” and again, her perspective was the national perspective. I’ve got the West Michigan perspective. Really strong on the GRCC perspective, right? He said, “What she’s hearing from companies “is that companies are telling her “that their local community colleges “are either hard to work with “or are not working with them. “And she’s concerned. “What do we do about that? “And she’s really, really concerned “about what she’s hearin’ from these companies.” And I said, “Dick, let me.” I said, “I’m surprised. “Let me get you some information. “Let me get you some information “on what we do and everything.” I left that conversation. And it was a very good conversation. It was just, you know, as Dick is always really good at, just saying, “Hey, here’s somethin’ that is happening.”
- Right, “So here’s what I’m hearing.”
- Yeah. And so I left that conversation, got to the office next day, and I’m going, “Okay, here’s what I need. “I need to get all this data “on what we do as far as the hundreds, “hundreds of companies we work with.” Because when I heard that, I was like, you know, “Who’s she talkin’ to?” You know, I was surprised. So we go into this exercise of accumulating data to send to the secretary, right? “Here’s what we do.” And I mean, I’m blessed at the institution that I am, because it was just a good, robust list of partnerships, and here’s how many, and apprenticeships, and here’s what that picture looks like. And Doug, it dawned on me as I was sending that, I thought, “Bill, what you’re finding out “is not every community college “in this country is doing this.”
- Right. Right.
- And then as I started paying a little different attention at some of the conferences that I attend that are around community colleges and workforce development and education. As I started paying a little more attention, what I started noticing, it seemed like the same community colleges were always in the room. The same ones. The ones that were doin’ the work. And so the thing about that is not every school, not every community college, is in that space. Thank goodness I think a lot of ours in Michigan are. I think ours do a really good job at that. But the key then, I say all that to say the key is if colleges. And in this case, I’m a believer that in this day and time that we’re in, this has to be done at the university level as well. Which is really standing up stronger in the space of industry partnerships, partnering with industry, partnering with companies. And the companies need to be big, mid, and small. We gotta have all ‘em at the table. I think some of our small businesses have unfortunately been left outta some of these conversations. One of the soap boxes I’ve been on lately with some of these, my local-
- I like people on soap boxes. That’s good.
- But I feel like, in some conversations, we’ve left them out. And so how do we expect them to thrive if we’re not invitin’ ‘em to the table? And so the more that higher ed is what I call dismantling the ivory tower, that people no longer see this unreachable entity known as the university. That’s where higher ed is gonna have to get to. And I think institutions like Purdue, which say, “You know what? “This is our tuition. We’re not raising it. “Because here’s our mission.” And it has that level of focus. Institutions that are bringing companies and businesses, both local and national, to the table to say, “So what is it we need to do for you? “How do we get that done for you? “Is it being done fast enough for you? “Do we need to rethink what that model looks like?” And the institutions I see that are really having some interesting perspectives on that are the ones that I see that are just knockin’ it out of the park. You gotta rethink all this. And if we’re not in that space of truly partnering with our companies and our local businesses and all of our local community-based orgs, if we’re not doin’ that, we’re gonna miss it. And honestly, what’s gonna happen is what we see happening, which companies are starting to say, “Well, heck, if I can’t get it from the college, “I’m just gonna stand up myself.” And so you have companies that say, “Yeah, we got our own little training thing, “and we give them a certificate “that says, ‘Hey, you did it.’ ” You know, it doesn’t have any kind college bearing to it, but it doesn’t matter. “You got the skill that I need it. “I’m payin’ ya 18 an hour. “So here it is.” And that person goes on about their business, and we never get the chance to engage, because we don’t have the relationship with the company.
- Right. Right. Well, you know, you’re talking, you’re hitting on a few things, and I’ll get to being competitive. You wanna win. So you’re doing somethin’ different, you’re doing something new. Partnering. And I think there’s a lot of the discussion about how to create value in the marketplace. Because, you know, a credential, a degree on its own, may or may not have value. There’s too many stories of people who got a degree but didn’t use it or didn’t think about how they were going to use it going forward. So that element of connecting with the next step or being part of this development process. And maybe I’ll end and ask you to elaborate on this piece. ‘Cause when you talk about a highway and on-ramp and off-ramp, you’re accommodating a person’s life, but you’re also telling them a message that resonates with me. “You can do it.”
- Yes.
- “You can do it. “You completed something, go here.” You’re now building success on success. Is that how higher ed create can create value rather than a being an ivory tower?
- I fully, fully agree with that. And also understanding, in my small way of thinking, that highway perspective, that highway framework, Doug, that only succeeds if you have more than just the higher ed institution involved. And here’s what I mean by that. So it’s a highway. And this is kind of some of the conversations we have here in our community. If you don’t have, aside from higher education in this case, if you don’t have K‑12 involved, if you don’t have our business community involved, if you do not have our community-based organizations involved, this doesn’t work well. Because when the person gets off this off-ramp, for whatever reason, I need support systems to be there for them to help them in whatever it is, reason they got off. Because in some cases, they got off for good reasons. In some cases, it’s not so good. Life happens.
- Sometimes life’s not so good. Tough.
- And so how can we set a framework? And I like to call it a community ecosystem that allows people to be able not only to know where those support systems are, but know how to access them. And sometimes the support system is, “I just need to find out more “about how to take care of my kid. “Because if I’m gonna get back on this highway, “I gotta have childcare. “I gotta have someone helping me in that regard.” Or for some of our students at our school, sometimes it’s, “I just need to figure out how to get my car fixed. “ ‘Cause I can’t get to ya if I can’t drive to you.” And honestly, whenever life happens, we’re the first thing that goes. They drop us. Because you gotta take care of your family. You gotta take care of all these other things. “School can wait,” is how they see it. And I get that. So I think you you’re exactly right, that it has to be this dynamic of making sure that whatever is there in higher education truly has relevance. ‘Cause I think one thing you’re tapping on there, Doug, is that whatever that credential is that I talked about earlier, if that credential, if I tell you, “Yes, we got five students “that just finished their certificate in machining, “and they’re gonna come to your company, “and they’re gonna be machinists.” They all five go to you, and you’re looking at ‘em, and they get on them, and they have no clue what they’re doing. You’re saying, “Okay, wait a minute. “What did you guys learn? What did they teach you?” “Well, they taught us A.” “Well, okay. We have X. “And everyone else has X. “A was 10 years ago.” If the education itself isn’t relevant, that’s a problem as well. And I think that’s one of the issues that you’re tappin’ on there. That if you have folks who are spending a whole lot of money, a whole lot of money, and finishing with these credentials and going into the workplace ill prepared, then we have wasted their money and we wasted their time. And unfortunately, historically, you from time to time see that happen. If you can’t come outta the ivory tower and say, “How do we mix so much with industry “that we know exactly what you need?” That’s been the power of community colleges, is that that’s the work that we do. You have the industry at the table sayin’, “Here’s what that needs to look like.” “Okay, we’ll build it that way.” Now the person walkin’ out of our doors are gonna go to you, and this is exactly the skillset you need.
- Yeah. Yeah. Well, you spend a lot of time talking. I’ve read some of your pieces with you talkin’ about being relevant and being responsive.
- Those are my two words.
- You know, relevant and responsive. We talk about that in business too at Amway all the time. Are we relevant for the generation that’s coming up? Are we relevant for the marketplace that’s developing? Dive a little deeper in that. How do you make sure you stay relevant? And how do you take an institution like a Grand Rapid Community College, 100 years old. Big, old, established institution. How do you keep it responsive?
- So the first thing that was really job one in that, Doug, was the first day that I addressed the campus as their president, is when I started talking about being relevant and being responsive. So the first thing there. I say that because I think the first thing is the awareness that you make sure is out into your college community. I had to make sure that that college was aware of the need and why that was needed. Why do we need to be relevant? Why do we need to be responsive? They needed to hear their president say, “If we do not stay relevant and responsive, “we could go away. “We may find ourselves done.” I don’t care how long you’ve been here. If you aren’t seen as an institution as being relevant to the education you provide, is relevant to your community, as I say, you stay relevant to your students, that what they’re getting is truly a relevant education to their future. You stay relevant. You gotta stay relevant to each other, to keep each other accountable and be relevant to each other. My skillset needs to complement yours, and we need to be able to do that in a strong way. I always give the example. When’s the last time you saw a Blockbuster Video store?
- That’s right.
- They’re gone. I mean, I think there was one more left in Iowa, and I think it’s shut down. And why? Because they didn’t stay relevant. This whole thing of streaming started coming at ‘em, and they decided that keeping over a thousand stores that had a disc of a movie on there, they decided they were gonna be just fine. “This whole streaming thing? “No, we’re fine.” What they found out is that wasn’t the thing that people said, “Here’s what we need.” And so their relevance diminished quickly. I can’t remember last time I saw a film that has Kodak on it that I would have to take to the store to get developed. You don’t even see the word Kodak around anymore. I remember growin’ up as a kid, that was what, Kodak Automatic, that’s it.
- Everything.
- But what happened to Kodak? Do they still exist? Yes. But are they still in that business? No. What happened to them? Digital cameras. Did you keep up? Did you stay relevant? If you do not stay relevant, you go away. Because people quit using you. Because you’re no longer providing what they need in real time. And so universities and colleges can be in that same boat. If we’re not delivering it in a relevant way, and if what we’re delivering is not relevant to the industry that our students are trying to get to, companies will say, “Well, we’re not dealing with GRCC anymore. Students will say, “I’m not going there.” And so we disappear. And I honestly, I think it was. So I think it’s kinda hard when you tell your people, “We can disappear,” especially an institution. “We don’t have to be here if we’re not doing the work.” And the responsiveness of it says the same thing. If it takes us, if it takes us six months to buy a pencil. And we’re known for that in higher education. We’re slow. Community college tends to be a bit faster. You know, I remember being in four-year schools and now gettin’ ready to go to one, you know, sometimes we’re too slow. And that speed has had to pick up. Because the responsiveness of how we respond, how fast we respond, and what we respond with. And so I’m a deep believer that if higher ed is not in those two spaces, we’re not thinking of how we stay relevant and how responsive we are to the environment we’re in, we will go away like anyone else. I don’t care how long you’ve been here.
- Well. So let me maybe test that a little bit. There’s so much investment in higher ed, from the government, from private funders, alumni. There’s so much investment. There’s so much passion around it. Can it really go away? I think there’s a few that have gone away, but can it really? And how long could it exist in this maybe non-productive space, just kinda hanging around, you know, doin’ good stuff, but maybe not being relevant and responsive. Help me understand how you see, if you will, the higher ed industry. And are they gonna be more relevant and responsive, or are some really gonna fade away?
- So here’s-
- Do you see that?
- So here’s some of the definitions there of what going away looks like. So sometimes going away is what you see with institutions that are no longer with us, for whatever reason. And there are many reasons. So sometimes you truly see them disappear. But a lot of what I mean when I talk about going away is when your number. And it becomes very, very obvious. And I know some institutions this way. Your enrollment starts going from your 15,000 to your 12,000 to your 10 to your 8. And it’s over time. The idea of becoming irrelevant is not always as fast as what we saw with Blockbuster. It’s a slow death. With institutions specifically, it’s a slow death to where an institution whittles its way down. And you see this when you see articles about, you know, “At one point they were at 20,000 people, 20,000 students. “What they are now, they’re at 7,000.” I mean, we see those kind of data. It’s this dwindling down to where truly you’re no longer all that relevant. And the people who are coming to you. And you’re right. There are probably still some good things that are happening, right?
- Sure, sure.
- But there are reasons why that happens. There are reasons why you see that. And it’s not always that student disinterest. Sometimes it’s because students are saying, “Well, this is what I get if I go there. “But this school over here, I’m seeing, my goodness, “their graduates are doing X, Y, and Z. “I’m not seeing that over here.” And so students are gonna vote by their enrollment. And so that irrelevance I talk about is how an institution dwindles down to where it’s no longer a part of the relevant conversations anymore. When I said earlier about GRCC always wantin’ to be at the table. When you start hearing and you no longer hear those four letters, that’s when you start to think, “Okay, wait a minute. “What’s going on here?” And so that’s that decline that I really think about. And honestly, on that, Doug, I think that, you know, data, data still are very strong when it comes to, if you look at the cross-section of data over time. And it gets to some of those conversations about higher education, value of. We still see the data that talks about earning power, what people earn who have a high school diploma and that’s it. Highest achievement, associate degree, bachelor’s degree. You see those. And the data still show pretty strong that that goes up at each level. So we have to consider that data as we then overlay with, “Yes, but who are the institutions “that are truly doing that relevant work?” That’s why I love higher ed. ‘Cause I love to get at an institution and say, “All right, how do we get at that? “How do we get at it to where?” And, well, what the goal has been at GRCC since I’ve been there, the goal has been, how often are people telling me, “Bill, I saw GCC in the paper. “I saw that you guys are doing this. “I saw that you guys are doing that.” The community needs to know what your institution is doing, and they need to feel good about their institution. And that’s been our goal for the last five years, is to have the message out there. Because I guarantee you, if something goes south at the college, you’ll see it.
- They’ll know about that.
- You’ll see it then. So if that’s the case, then let’s make sure that when the good things are happening, that the people in our community understand, “Here’s what your community college is doing.” And that’s been our goal and been our focus.
- Yeah, absolutely. Well, in the time that we have left, as we kind of wrap things up here a little bit, tell us a little bit about your thoughts on what’s heads-up leadership look like for Bill Pink here in this next chapter. You know, we’ve talked about GRCC a lot. You’re moving on. We’ve talked about higher ed in general. And I so appreciate and respect your relevance, responsiveness, need, and the partnerships. Because you’ve led that. And there’s been a great history of those before you at GRCC who have done that as well. But I’m sure that’s what Steve saw on you. And that’s why he tricked ya a little bit into being here and being part of this.
- Yeah, that’s a good one.
- So what’s heads-up leadership look like for you as you transition to a new role? But you’re still gonna be workin’ with GRCC or other community colleges. You’re still gonna be workin’ with industries throughout the state of Michigan. You’re still gonna be doin’ that. But how does it look like? And maybe you can kinda land a little bit on that one.
- Yeah, so I will tell you, Doug, it’s part of the excitement about this position and going to Ferris State, is that it’s nice to be able to go to an institution that really is standing in that space pretty well. My goal now, what that heads-up leadership means, several things. Here’s what’s on my mind. Number one, it’s time to make sure that our state. Now that I’m at a larger university and no longer a community college. At the community college, it was important that the community knows what the institution is doing and is capable of doing. With Ferris State, it’s important that our state knows. So you’ll start in seeing this statewide perspective of messaging that says, “Here’s how we do it. “Here’s what we do. Here’s the history. “Here’s how we get it done.” You’ve gotta tell those stories. You’ve gotta tell student stories. You’ve gotta help people understand, “Here’s what happens when you come here.” And so part of that first thing is to just start in on what that looks like and what that needs to look like. But there’s also a national perspective with Ferris State. Ferris State has a doctorate of community college leadership degree. It’s a doctorate degree. Community college leadership. Doug, that thing needs to get blown out all over the country, even larger than it is right now. I mean, it’s in several places in other parts of the country. My goal is to blow that out even more. Because we’re talking about leadership. And we’re talkin’ about leadership at community colleges. And let’s just be honest. In the environment we’re in right now. I wrote article several weeks ago. I talked about, for community colleges, this is our finest hour. Where the opportunities. And the community college is right now the higher ed darling here in our country. And so the article was, “We have to leverage this. “I mean, we have to leverage this time. “You won’t see a better time “than there is right now of opportunity.” Well, the second part of that conversation that I didn’t write about is, what does that mean for higher ed as far as universities are concerned? How can this become a really good hour for them as well? Right now, as we’ve been talkin’ about, there are some people who look exactly opposite to the university than they do the community college right now. “Community college is a route. “Don’t go and spend all that money on the university “because that’s just.” So how do we take that narrative, shift the narrative, at least for one institution.
- Yeah, right.
- I can’t control the others. But I can do one. How do we take the narrative for that and help a community, a state, a legislature see a difference with the institution that you’re at. That to me is always my objective. How can people see that you’re different, and different in a positive way than whatever their negative experience was? And so to me, that’s a fun thing to get your hands wrapped around and for me to get to work on, is to take that and say, “How do we blow this out “to where Ferris State University “will be seen as the place for us?” You know, “What does Ferris State think about that? “What are they saying about that?” That’s the goal there. And you only do that by making sure that people understand how good you are and understand how open you are to bringing them in and saying, “How do we help you? “How do we administer to your needs?” And that’s when the head is up. Because now you’re lookin’ up. Now you’re seeing the opportunities rather than staying down and just maintaining. That’s gonna be the fun part about that job.
- That’s great. That’s great. Good for you.
- Every community college student in this state ought to be coming to us after they’re done. That’s the idea. If you’re a community college, you ought be comin’ to us. Because we have something for you that will advance you better than anyone else. That’s that message there. That’s not competitive or anything.
- Yeah. Well, it might have a little bit. It might have a little bit of that, sort of an overtone. Well, that’s what you’re supposed to do. You’re the president of the college now, so.
- They’re not paying me to advancing anyone else’s college or university. They want me to advance that one.
- [Doug] Advance that one.
- And that’s what the plan is.
- That’s how it goes. We love all the teams in the competition, but we still wanna win.
- Yes, yes. But at the end of the day, that student that’s standing out there lookin’ around saying, “Where do I want to go next?” I want them over with me.
- With you. Absolutely. Good for you. Well, Dr. Bill Pink. Bill, my friend, thank you for your heads-up leadership. Thank you for your heads-up relationships and partnerships that you’ve built throughout Grand Rapids. And it’s just been an honor to work with you in that capacity. And I look forward to continuing to work with you in your new capacity. And I just thank you for taking a little time to share what you believe, what you see, and the depth of your belief. You’ve lived this world. You see it. And your desire to win by being relevant and responsive. I love it. So Bill, thank you so much for your time.
- Doug, I’m honored. Thank you.
- Great. And thank you all for joining us on this episode of “Believe!” Dr. Bill Pink, what a great friend, what a great conversation. And we’ll look forward to seeing y’all soon.